Privacy
Gloria Postnatal Privacy Policy
Introduction
Your privacy is important to us. It is GLORIA WOMEN'S HEALTH LTD's policy to respect your privacy regarding any information we may collect from you across our website, http://gloriapostnatal.com, and other sites we own and/or operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information.
User Rights
This policy is drafted in English. If there is a conflict between a translated version and the English version of these terms then, to the extent permitted under applicable law, the English version shall prevail.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR WEBSITE AND OUR APPS
This document is a legally binding agreement between you and GLORIA WOMEN'S HEALTH LTD. This agreement constitutes terms of use (together with the documents referred to in it, including our Privacy Policy which govern the terms on which you may make use of our apps and the www.wearepremiere.com website (together “our Platforms”).
Please read these terms of use carefully before you use our Platforms. We recommend that you keep a copy of these terms of use for future reference.
PLEASE NOTE: We provide information on our Platforms to help you get the most out of our products and services. However if you have or suspect you might have a health condition the information on our Platforms is not intended to replace medical advice. A qualified medical professional will always be in the best position to assess your condition and make recommendations.
Please contact customer service at support@gloriapostnatal.com for any further information you need about our Platforms, products and services. You may also contact us if you would like clarification of any of these terms and conditions.
1. Information about us
Our Platforms are operated by GLORIA WOMEN'S HEALTH LTD (“we/our/us”). We are a company registered in England and Wales with company number 13826803. Our registered office address is 55 Lincoln Apartments, Fountain Park Way, London, England, W12 7LG.
To contact us, please email support@gloriapostnatal.com
2. The effect of these terms
By using our Platforms you accept these terms. If you do not agree to these terms, you must not use our Platforms.
Ensure that others are aware of these terms. You are responsible for ensuring that all persons who access our Platforms through your internet connection or mobile devices are aware of these terms of use and other applicable terms and conditions, and that those individuals comply with such terms.
We may make changes to these terms. We may amend these terms from time to time. Every time you wish to use our Platforms the terms which are in place at that time will apply. Please check these terms to ensure you understand the terms that apply at that time.
3. Your rights and obligations when you use our Platforms
How you may use material on our Platforms
We are the owner or the licensee of all intellectual property rights in the layout, design, content and graphics on our Platforms, and in the material published on them. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
The trade mark 'GLORIA POSTNATAL.' is protected by international copyrights and belonging to us. You may not use those trade marks in any form (including framing, as meta tags or other text) without our prior written approval.
You may print off one copy, take screenshots or download extracts, of any page(s) from our Platforms for your personal use and you may draw the attention of others within your organisation to content posted on our Platforms.
You must not modify the copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
You may not create any derivative work or make any adaptation to any work displayed on our Platforms without our prior written consent.
Our status (and that of any identified contributors) as the authors of content on our Platforms must always be acknowledged.
You must not use any part of the content on our Platforms for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our Platforms in breach of these terms of use, your right to use our Platforms will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Keep your account details safe
Account details include your name, identification name, email address and account password. Your account details may also include you delivery and billing address when you use the mothers-health.com website.
You must treat your account details as confidential. You must not disclose your account details to any third party.
If you know or suspect that anyone other than you knows your user identification name or password, you must promptly notify us at hello@mothers-health.com.
Accuracy and completeness of information
We are constantly updating and improving the content provided via our Platforms. As such, it is possible that the products or information provided to you via our Platforms may be unavailable, not as described or otherwise inaccurate. You expressly agree that information obtained by you from our Platforms shall create no warranty on behalf of us. You expressly agree that any offer of a product which is unavailable or not as described does not constitute a legal offer for the purpose of forming a legally binding contract.
The content on our Platforms is provided for general information only. It is not intended to amount to advice on which you should rely.
We recommend that you obtain professional, medical or specialist advice before taking, or refraining from, any action on the basis of the content on our Platforms.
Although we make reasonable efforts to update the information on our Platforms, we make no representations, warranties or guarantees, whether express or implied that the content on our Platform is accurate, complete or up to date.
Please contact customer service at hello@mothers-health.com if you would like us to clarify any of the information provided by us on our Platforms.
Uploading content to our Platforms
Whenever you make use of a feature that allows you to upload content to our Platforms, or to make contact with other users of our Platforms, you must comply with the content standards set out under the heading “Acceptable Use” below.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our Platforms will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant a limited licence to use, store and copy that content and to distribute and make it available to third parties.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Platforms constitute a violation of their intellectual property rights, or of their right to privacy.
We have the right to remove any posting you make on our Platforms if, in our opinion, your post does not comply with these terms and conditions.
You are solely responsible for securing and backing up your content.
We only provide out Platforms for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
4. Our rights and obligations when you use our Platforms
Termination. We reserve the right to terminate this agreement, and/or the right to terminate or suspend your access to our Platforms or disable your account, at any time if in our reasonable opinion your use of the Platforms breaches any of our terms and conditions, which can include a breach of these terms and conditions of use, a breach of our privacy policy or a breach of our terms and conditions of sale.
Privacy. We are required to keep your personal data safe and secure, and to control and process it in accordance with the Data Protection Act 1998 (the “Act”) and the General Data Protection Regulation (Regulation (EU) 2016/679) (the “Regulation”). Full details of our obligations and your rights can be found in our data protection and privacy policy.
We are not responsible for website/content we link to. Where our Platforms contain links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We make no representation or warranty, and accept no liability, for material published on any website which is not under our control.
User generated content is not approved by us. Content uploaded to, or linked through, our Platforms should not be interpreted as approval by us of that content or information. We make no representation or warranty, and accept no liability, for material published on our Platforms which is user-generated.
We may make changes to our Platforms. We may update and change our website and our app(s) from time to time to reflect changes to the advice we recommend, information, products, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.
We may suspend or withdraw our Platforms. We provide our Platforms to you free of charge. We do not guarantee that our Platforms, or any content on them, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Platforms for any reason and at any time. Where, in our view, it is appropriate to do so, we will try to give you reasonable notice of any suspension or withdrawal.
We have rights to use the material you upload. When you upload or post content to our site, you grant us a non-exclusive, worldwide, royalty free, revocable licence to use that content, provided that such use complies with our requirements under privacy and data protection laws.
5. Acceptable use of our Platforms
Prohibited uses of our Platforms. The following uses of our Platforms are prohibited:
Use in any way that breaches any applicable local, national or international law or regulation.
Use in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
Use the purpose of harming or attempting to harm minors in any way.
Sending, knowingly receiving, uploading, downloading, using or re-using any material which does not comply with these terms and conditions.
Transmitting, or procuring the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
Transmitting any materials which are not your own, or that you do not have a right to transmit.
Knowingly transmitting any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
Impersonate any entity or person, or otherwise falsely state or misrepresent an affiliation with us, our affiliates or any other person or entity.
Accessing or attempting to access another user’s account without that person’s consent.
Allowing others to access your account, selling access to, reproducing, duplicating or copying any content on the Platforms and/or your account in contravention of these terms.
Contributions uploaded to our Platforms. Any contribution you upload to out Platforms must be accurate, be genuinely held and comply with the applicable law. Content must not:
Be likely to deceive any person.
Contain any material which is defamatory of any person.
Contain any material which is obscene, offensive, hateful, inflammatory, of a sexually offensive or discriminatory nature.
Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
Infringe any copyright, database right or trade mark of any other person
Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
Be likely to harass, upset, embarrass, alarm or annoy any other person.
Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
6. Linking to our Platforms
You may link to our Platforms, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists, and you must not establish a link to our Platforms in any other platform that is not owned by you.
Our Platforms must not be framed on any other platform, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The platforms in which you are linking must comply in all respects with the acceptable use standards set out under the heading “Acceptable Use” of these terms and conditions.
If you wish to link to or make any use of content on our Platforms other than that set out above, please contact support@gloriapostnatal.com for our permission which may, at our sole discretion, be withheld.
7. Your health
We care about your health and all the information we provide is intended to help you make the best decisions about your own care and wellbeing. However no two customers are the same and advice that may be right for one user may not be right for another. There is no replacement for specialist medical advice from a qualified professional and we strongly recommend you seek such advice before using our products or services, or relying on the information provided via our platforms. This is particularly important if you have any known pre-existing conditions.
By agreeing to these terms you agree that you will seek specialist medical advice from a qualified professionals before using our products and services and before relying on information provided via our Platform.
8. Limitation of liability
We hereby expressly exclude, to the fullest extent permitted by applicable laws, our liability for any direct, indirect, incidental, special or consequential damages which arise as a result of loss due to you using our Platforms, the information provided to you via our Platforms, or the use of our products, even if foreseeable.
We provide no warranty that our Platforms’ functionality will be uninterrupted, not that the Platforms will be available, secure, free of viruses or other harmful components.
We provide no warranty as to the accuracy, quality or fitness for purpose of the information or content displayed on the Platforms.
Nothing in this provision affects our or our contracts’ liability for death or personal injury arising from negligence, nor does it exclude liability for fraudulent misrepresentation or any other liability which cannot be excluded or limited under the applicable law.
To the extent that your statutory rights as a consumer cannot be limited, these terms do not limit such rights.
9. Indemnity
You agree to indemnify and hold us, our officers, directors, employees, licensors and other connected persons harmless from any claim, proceedings or demand made by a third party due to, or arising as a result of, a violation by you of our terms and conditions (including our privacy policy and terms and conditions of sale), or any applicable laws, regulations or third party rights.
10. Governing law and jurisdiction
These terms and conditions (and any dispute arising out of, or related to them) shall be governed by the laws of England. You hereby submit to the exclusive jurisdiction of the courts of England and Wales in relation to these terms and conditions (and any dispute arising out of or related to them).
Retention
We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable opportunity. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations.
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
Grounds for data collection
Processing of your personal information (i.e. any information which may potentially allow your identification through reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.
When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.
We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.
What information do we collect?
We collect two types of data and information from Users.
The first type of information is unidentified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“Non-personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).
The second type of information Personal Information
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which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:
- Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
- Registration information: When you register with our Site you will be asked to provide us certain details such as: full name; email or physical address, and other information.
How do we receive information about you?
We receive your Personal Information from various sources:
- When you voluntarily provide us with your personal details in order to register on our Site;
- When you use or access our Site in connection with your use of our services;
- From third-party providers, services and public registers (for example, traffic analytics vendors).
How is the information used? With whom do we share the information?
We do not rent, sell or share Users’ information with third parties, except as described in this Privacy Policy.
We may use the information for the following:
- Communicating with you – sending you notices regarding our services, providing you with technical information and responding to any customer service issue you may have;
- To communicate with you and to keep you informed about our latest updates and services;
- To serve you advertisements when you use our Site (see more under "Advertisements");
- To market our websites and products (see more under "Marketing");
- For statistical and analytical purposes, intended to improve the Site.
- For scientific and research reasons in order to improve knowledge in the field of women's health
In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors.
In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third-party providers, who may be located in different jurisdictions across the world, for any of the following purposes:
- Hosting and operating our Site;
- Providing you with our services, including providing a personalised display of our Site;
- Storing and processing such information on our behalf;
- Serving you with advertisements and to assist us in evaluating the success of our advertising campaigns and help us retarget any of our users;
- Providing you with marketing offers and promotional materials related to our Site and services;
- Performing research, technical diagnostics or analytics;
Cookies
We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.
A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help make sure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.
The Site uses the following types of cookies:
a. 'session cookies'
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which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
b. 'persistent cookies', which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;
c. 'third-party cookies'
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which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.
Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.
We use a tool which is based on the Snowplow Analytics technology to collect information about your use of the Site. The tool collects information such as how often users access the Site, which pages they visit when they do so, etc. The tool does not collect any Personal Information and is only used by our Site hosting and operating service provider to improve the Site and services.
Use of script libraries (Google Web Fonts)
In order to present our contents correctly and make them graphically appealing across all browsers, we use script libraries and font libraries such as Google Web Fonts (https://www.google.com/webfonts) on this website. Google Web Fonts are transferred to your browser's cache to avoid multiple loading. If your browser does not support Google Web Fonts or does not allow access, content will be displayed in a default font.
- Calling script libraries or font libraries automatically triggers a connection to the library operator. In theory, it is possible – but currently also unclear whether and, if so, for what purposes – that operators of corresponding libraries collect data.
- The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy.
Third-party collection of information
Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.
This Privacy Policy does not apply to the practices of companies that we do not own or control, nor to individuals whom we do not employ or manage, including any of the third parties which we may disclose information to as set out in this Privacy Policy.
How do we safeguard your information?
We take great care in implementing and maintaining the security of the Site and your information. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorised access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.
Transfer of data outside the EEA
Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.
Advertisements
We may use a third-party advertising technology to serve advertisements when you access the Site. This technology uses your information with regards to your use of the Services to serve advertisements to you (e.g., by placing third-party cookies on your web browser).
You may opt out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information about this practice by NAI and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/.
Marketing
We may use your Personal Information such as your name, email address, telephone number, etc., ourselves or by using our third-party subcontractors, for the purpose of providing you with promotional materials concerning our services which we believe may interest you.
To respect your right to privacy, within such marketing materials we provide you with the means to opt out of receiving further marketing offers from us. If you unsubscribe, we will remove your email address or telephone number from our marketing distribution lists.
Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important email communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.
Corporate transaction
We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.
Minors
We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow the use of our services by minors without prior consent or authorisation by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at support@gloriapostnatal.com
Updates or amendments to this Privacy Policy
We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.
How to contact us
If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at support@gloriapostnatal.com
GLORIA WOMEN'S HEALTH LTD
55 Lincoln Apartments, Fountain Park Way
W12 7LG LONDON
United Kingdom
Last Modified 4 JANUARY 2022
Personalised care and support for women with ambitions.
Co-developed with Healthcare Professionals and Mentors, Gloria Postnatal supports you at every stage of your postnatal journey.
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